Tuesday, November 14, 2017
The new Screen Sharing feature will allow you to share EHBs screen with HRSA Contact Center and BPHC Helpline staff while they are assisting with your EHBs related request.
While the agents are assisting the users over the phone, they will determine whether a Screen Sharing session will help in addressing the question more efficiently and effectively.
Contact Center and BPHC Helpline staff will have the capability to initiate a screen sharing session and instruct the users to share their EHBs screen.
Please refer to the
EHBs Knowledgebase- Opens in a new window.
for details on accessing this feature.
